Core Conversion Project
Embracing Change – The Benefits of E-Statements Over Paper Statements
At Homeland Credit Union, we’re committed to offering services that are not only convenient and secure but also environmentally responsible. As part of this commitment, starting March 1, 2025, we will introduce a $3 fee for mailed paper statements. This change aligns with our goal to encourage the use of e-statements, a smarter and more sustainable option for managing your financial information.
Here’s what you need to know about the new fee and why switching to e-statements is the better choice for you:
Why We’re Making This Change
Printing, mailing, and processing paper statements comes with environmental and financial costs. By transitioning more members to e-statements, we can:
- 🌍 Reduce Paper Waste: Contribute to a greener planet by saving trees and minimizing landfill waste.
- 💸 Cut Costs: Lower administrative costs, which helps us allocate resources toward improving your banking experience.
- 🔒 Enhance Security: Minimize the risk of sensitive financial information being compromised in the mail.
The Benefits of E-Statements
Switching to e-statements isn’t just good for the environment—it’s also a better way to manage your finances:
- No Additional Fees: E-statements are completely free.
- 24/7 Access: View, download, and print your statements anytime from your online banking or mobile app.
- Extended History: Enjoy access to 24 months of statement history, helping you stay organized and track your financial progress.
- Secure Delivery: Your statements are delivered digitally within your secure online banking account, reducing the risk of identity theft.
- Faster Access: E-statements arrive quicker than paper statements, so you’ll never miss important information.
How to Enroll in E-Statements
Enrolling in e-statements is quick and easy:
- Log in to Online Banking: Login to Online Banking via the web browser, click regular shares, and statements. You will use this menu to opt-in to e-statements.
- Choose E-Statements: Follow the prompts to opt-in.
- Enjoy Convenience: Once enrolled, you’ll receive email notifications when your statements are ready.
If you need assistance, our friendly team is here to help! Stop by a branch or contact us at 740-775-3331 for step-by-step support.
Frequently Asked Questions
Q: Will I still be able to request paper statements if I need them?
Yes, you can still request individual paper statements for specific needs, but the $3 fee will apply per mailed statement starting March 1, 2025.
Q: What happens if I don’t switch to e-statements?
If you choose to continue receiving mailed paper statements, the $3 monthly fee will automatically be applied to your account starting in March 2025.
Q: Are e-statements secure?
Absolutely! E-statements are stored securely in your online banking account, where only you can access them using your login credentials.
Q: Does this apply to all members?
Our Heritage Account (60+ years of age) and Youth Account (18 and under) members will be excluded from this monthly fee.
Make the Switch Today
Switching to e-statements is a simple step toward modern, efficient, and environmentally conscious banking. Not only will you save on fees, but you’ll also enjoy enhanced access to your financial information—all at no additional cost.
Ready to enroll? Log in to your online banking account today or visit us at homelandcu.com to learn more.
Thank you for choosing Homeland Credit Union. Together, we can make banking better—for you and the environment.
Homeland Credit Union Announces Core Conversion Project.
Homeland Credit Union is excited to announce an upcoming core conversion project aimed at enhancing our service delivery and operational efficiency. This significant initiative is designed to improve the member experience by providing more robust technology and streamlined processes.
As part of this project, we will be relocating some of our staff from the Caldwell St. branch to the Shawnee Square branch. This strategic move is essential to ensure our team receives the necessary training and support during the transition to our new core system. By consolidating resources and expertise, we will be better equipped to serve our members and address their needs effectively as we migrate to this exciting new system.
What This Means for Our Members:
- Improved Services: The new core system will allow us to offer more innovative services and enhanced functionality.
- Increased Training: Our staff will undergo comprehensive training, ensuring they are well-prepared to assist members with the new system.
- Temporary Disruptions: While we strive to minimize any inconvenience, members may experience brief service interruptions during the transition. We appreciate your patience and understanding.
"We believe this migration will not only improve our overall service efficiency but also create a more robust training environment for our staff as well," said Shayne Poe, CEO. "By concentrating our efforts at the Shawnee Square Branch, we can ensure that our employees receive the best possible training and support, which ultimately benefits our members when our new core system goes live."
The transition of staff from Caldwell to Shawnee will take place in early October. Shawnee is still available for walk-in service at any time. Due to the lower number of staff at Caldwell St. please note loan services may be slow, and we encourage our members to visit Shawnee Square for these types of needs. We appreciate the continued support from our community and look forward to serving you better from both branches.
We are committed to keeping our members informed throughout this process. The core conversion will be completed in early 2025, and detailed updates will be provided via our website and member communications over the next few months. We encourage you to reach out if you have any questions or concerns at 740-775-3331 or by emailing info@homelandcu.com. Thank you for your continued trust in Homeland Credit Union. We look forward to serving you better with these exciting enhancements.
