Careers

Collections & Recovery Representative

Position Overview

Under immediate supervision, the Collections and Recovery Representative will serve under the direction of the Director of Recovery and Collections. This position requires skills to resolve and assist membership with payment plans, contact members for payment, review accounts for skip tracing and handle all aspects of the collections track.

Essential duties and responsibilities:

•Must present professionalism and a high level of respect in all job duties. Must have a courteousand friendly attitude with members, supervisors, and co-workers is required.

•Demonstrated success and sound judgement with HCU principles, support and analytical skillsare required

•Must be able to appropriately communicate, process and resolve member problems andcomplaints in a timely manner

•Makes telephone contact with delinquent loan accounts following our HCU Collections PolicyManual. Other loan delinquency queue work may be required as you work toward a successfulresolution.

•Administrative and reporting duties will be incorporated as we work to improve and to ensuregoals are met

•Review and process member accounts for repossession, garnishment/legal work and for the appropriate steps of resolution in a timely manner

•Responsible for tracking charged-off loans to ensure recoveries are possible. Will collect on andwork existing book of charged- off member loans for all available avenues of recoveries.

•Required to provide general credit union information to members either over counter or by telephone; answering questions or helping members on all loan account inquiries concerning errors or misunderstandings pertaining to payments and/or their account payment set-up.

•Ensures that the Branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.

•May be required to travel to other branch offices, as needed.

•Other duties as assigned by direct manager or senior level staff, as determined by fluctuating business needs.

Read the complete job description.

Collections and Recovery Representative positions will be located at our Shawnee Square Branch..

Please apply using the career application button.

Fraud & Collections Officer

Position Overview

Under immediate supervision, the Fraud and Collections Officer will serve under the direction of the Director of Recovery and Collections. This position requires skills to resolve and assist membership with payment plans, contact members for payment, review accounts for skip tracing and handle all aspects of the collections track.

Essential duties and responsibilities:

•Must present professionalism and a high level of respect in all job duties. Must have a courteous and friendly attitude with members, supervisors, and co-workers is required.

•Demonstrated success and sound judgement with HCU principles, support and analytical skills are required

•Must be able to appropriately communicate, process and resolve member problems and complaints in a timely manner

•Proven experience as a Fraud Investigator, Fraud Analyst or similar role

•Work closely with internal departments and external parties, including law enforcement agencies, to recover losses and mitigate fraud

•Must have solid and thorough understanding of banking procedures, operations, and regulations

•Ability to manage confidential information appropriately and discreetly

•Identify, investigate, and resolve delinquent and negative account activity

•Ability to locate and contact debtors to inquire of their payment status

Read the complete job description.

Fraud & Collections Officer positions will be located at our Shawnee Square Branch..

Please apply using the career application button.

Financial Services Representative

Position Overview

Under immediate supervision, will serve as a Financial Services Representative under the direction of the Branch Manager. Work assignments are accomplished in accordance with established policies and procedures and problems encountered are directed to immediate supervisor. Accuracy of duties is checked daily by supervisor through control

Essential duties and responsibilities:

•Must present professionalism and a high level of respect in all job duties. Must have a courteousand friendly attitude with members, supervisors, and co-workers is required.

•Position will serve to assist and support FSR staff and may serve as back-up to the existing Branch Manager for financial and member services matters.

•Demonstrated success and sound judgement with HCU principles, support and analytical skills are required.

•Completes all data forms and enters indicative information into computer system for opening member accounts and taking loan requests.

•Required to receive members in person and over the telephone for loan applications, balances, transfers, researching accounts and consultation as needed. Responsible for changing, adding, and deleting names on accounts and for completing all applicable forms.

•Presents loan application for approval either thru the lending matrix system or by making credit decisions within existing loan policy manual. Issues loan upon approval of the application and completion of necessary loan documents and supporting information.

•Requires understanding of the teller and front office cash services environment. Must be able to serve as Head Teller and maintain accurate and appropriate vault cash/traveler check inventory records. Must be familiar with Teller Operations Policy Statement and Cash and Currency Operations Policy Statement.

•Must be able to check processing decisions and approve, hold or deny checks for teller operations. Must be familiar with and be able to apply Check Cashing Policy Statement.

•May be required to have a cash drawer and perform teller duties when necessary. May be required to perform maintenance on VISA and ATM accounts. Must have an understanding of the plastic card operating environment for proper member service.

•Assist in issuing TDI forms, taking stop payment orders, and wire transfers. Controls entry to safety deposit boxes. Responsible for sign-up on direct deposit and ACH entries. Performs maintenance on closed accounts on a daily basis.

•Must be able to appropriately communicate, process and resolve member problems and complaints in a timely manner.

•May be required to travel to other branch offices, as needed.

•Other duties as assigned by direct manager or senior level staff, as determined by fluctuating business needs.

Read the complete job description.

Financial Services Representative position will be located at one of our Chillicothe branches..

Please apply using the career application button.

Part-Time Teller

Position Overview

Under the immediate supervision of Senior Teller and Office Manager. Work assignments are accomplished in accordance with established procedures and problems encountered are directed to the immediate supervisor. Accuracy of Teller duties are checked daily by the supervisor through control procedures for balancing cash with receipt and disbursement documents.

Read the complete job description.

Part-Time Teller positions will be located at one of our five convenient branches.

Please apply using the career application button.